Effective Date: October 5, 2024

At Finevent, operated by Finixia Dedecons Pvt. Ltd., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our event ticket booking platform, event.finixia.in

1. Information We Collect

We collect personal information to provide you with the best experience on our platform. This includes:

a. Personal Information:

When you create an account, register for an event, or list an event as an organizer, we collect details such as:

• Name
• Email address
• Phone number
• Billing address
• Payment information (e.g., card details, UPI ID)
• Organization details (for event organizers)

b. Automatically Collected Information:

When you use Finevent, we collect data automatically through cookies and similar technologies:

• IP address
• Browser type
• Device information (e.g., operating system)
• Referring website (how you reached us)
• Interaction data (pages visited, clicks)

c. KYC Data (Organizers):

To ensure the legitimacy of events, we require event organizers to complete a Know Your Customer (KYC) process. This involves submitting:

• Identification documents (e.g., Aadhaar, PAN, passport)
• Proof of business or organization
• Bank account information for payouts

2. How We Use Your Information

We use your personal data for various purposes related to the operation of our platform:

a. User Experience & Account Management:

• To personalize your experience based on your preferences and previous events.
• To enable organizers to list their events and manage bookings.
• To process ticket purchases and provide confirmation emails.

b. Payment Processing:

We collect payment information to process transactions securely through third-party payment gateways (e.g., Razorpay, PayPal). We do not store your credit/debit card details after processing the payment.

c. Marketing & Communication:

With your consent, we may use your email to send newsletters, event reminders, promotions, or important updates related to our services.

d. Legal Compliance & Fraud Prevention:

We may use your data to ensure compliance with legal obligations, including preventing fraud and verifying user identity.

3. Data Sharing and Disclosure

Finevent takes your privacy seriously. We will not sell or rent your information to third parties. However, we may share your data under the following circumstances:

a. With Event Organizers:

When you register for an event, your personal details (name, email, etc.) are shared with the event organizer for communication, updates, and event management purposes.

b. Third-Party Service Providers:

We use trusted third-party providers for various services such as payment processing, email delivery, and KYC verification. These providers only access your data to perform tasks on our behalf and must comply with this Privacy Policy.

c. Legal Obligations:

We may disclose personal information if required to do so by law or in response to a court order, subpoena, or other governmental requests.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. For example:

• We keep your account information until you delete your account.
• Financial transaction records are retained for tax and audit purposes, as required by law.

5. Security Measures

Finevent implements advanced security protocols to protect your data:

• SSL encryption for data in transit.
• Regular security audits of our systems.
• Restricted access to sensitive data.
• Two-factor authentication (2FA) for organizers and high-value users.

Despite these efforts, no system is completely secure, and we cannot guarantee the absolute security of your data. Please use caution and secure your account credentials.

6. Your Rights

As a user of Finevent, you have several rights regarding your personal data:

a. Access and Correction:

You can access and update your personal information at any time by logging into your account settings.

b. Data Portability:

Upon request, we can provide a copy of the data we hold about you in a machine-readable format.

c. Deletion of Data:

You can request that we delete your account and personal information, subject to legal requirements (e.g., for tax purposes).

d. Opting Out:

You can opt out of marketing communications by clicking the "unsubscribe" link in emails or adjusting your account preferences.

7. Cookies and Tracking Technologies

We use cookies to improve your experience on our website by remembering your preferences and usage patterns. You can manage cookie preferences in your browser settings, but disabling cookies may affect certain functionality.

8. Third-Party Links

Our platform may contain links to external websites or services. Finevent is not responsible for the privacy practices or content of these third-party sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on event.finixia.in. Your continued use of the platform after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: support@finixia.in
Address: Finixia Dedecons Pvt. Ltd., Guwahati, Assam, India